Exchanges & Returns

Cancellation

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by our courier services, we offer a Free Returns service.

Exchange & Returns Policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.

  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

  • We do not exchange item(s) after sales campaigns are over. It must be exchanged within the sales campaign period.

Exchanges Process & Fees

 

Exchanges fees 
Domestics  20.00 SAR
Middle East  50.00 SAR
International  75.00 SAR

Exchange:

To return items for an exchange, include your order invoice along with your reason for exchanging to the below address. Indicate the full Item Name, Item Number if available, Size, and Color of the item you would like to exchange it for.

- Only for items that meet our Exchange Policy.
- Must arrive at the Nasiba Hafiz's office at the address below.
- We recommend that you start the exchange process within 7 days of your delivery date to ensure that it arrives within 14 days.
What happens next?
Prepare your package with the documents enclosed in your order
    1. Contact Us to approve your request & provide you with a return shipping label.

       

    2. Once we approve your request you can go ahead and return your item(s). No later than 14 days after your delivery date, please.

    3. Place the item(s) with all the original packaging inside the shipping box/bag and leave it open for the courier to check the contents.

    4. Attach the Return Label.

    5. Once we receive the items we will double check if they meet our Exchange policy.
    6. Once, everything is approved we will ship your exchanged item right away.
    Returns Shipping Address:
    502 2758 Bahr Al Arab, Al-Hamra'a -  
    Jeddah - Saudi Arabia - 21573

    Returns Process & Fees

     
    Returns fees 
    Domestics  20.00 SAR
    Middle East  50.00 SAR
    International  75.00 SAR
     
    - Only for purchases that meet our Returns Policy.
    -  Must arrive at the Proud Angeles's office at the address below.
    - We recommend that you start the return process within 7 days of your delivery date to ensure that it arrives within 14 days.
    What happens next?
    Prepare your package with the documents enclosed in your order
      1. Contact Us to approve your request & provide you with a return shipping label.

         

      2. Once we approve your request you can go ahead and return your item(s). No later than 14 days after your delivery date, please.

      3. Place the item(s) with all the original packaging inside the shipping box/bag and leave it open for the courier to check the contents.

      4. Attach the Return Label.

      Returns Shipping Address:
      502 2758 Bahr Al Arab, Al-Hamra'a -  
      Jeddah - Saudi Arabia - 21573

      Refunds

      Once your return has been received and accepted by our team, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our courier services using the tracking number on your Returns Label.

      If you choose, we can issue your refund as Nasiba Hafiz credit; the amount will effortlessly apply at checkout the next time you shop with us.