Exchanges & Returns
Cancellation
As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by our courier services, we offer a Free Returns service.
Exchange & Returns Policy
Returned items must comply with our returns policy:
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Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
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If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
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Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
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Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
- We do not exchange item(s) after sales campaigns are over. It must be exchanged within the sales campaign period.
Exchanges Process & Fees
| Domestics | 20.00 SAR |
| Middle East | 50.00 SAR |
| International | 75.00 SAR |
Exchange:
To return items for an exchange, include your order invoice along with your reason for exchanging to the below address. Indicate the full Item Name, Item Number if available, Size, and Color of the item you would like to exchange it for.
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Contact Us to approve your request & provide you with a return shipping label.
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Once we approve your request you can go ahead and return your item(s). No later than 14 days after your delivery date, please.
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Place the item(s) with all the original packaging inside the shipping box/bag and leave it open for the courier to check the contents.
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Attach the Return Label.
- Once we receive the items we will double check if they meet our Exchange policy.
- Once, everything is approved we will ship your exchanged item right away.
Returns Process & Fees
| Domestics | 20.00 SAR |
| Middle East | 50.00 SAR |
| International | 75.00 SAR |
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Contact Us to approve your request & provide you with a return shipping label.
-
Once we approve your request you can go ahead and return your item(s). No later than 14 days after your delivery date, please.
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Place the item(s) with all the original packaging inside the shipping box/bag and leave it open for the courier to check the contents.
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Attach the Return Label.
Refunds
If you choose, we can issue your refund as Nasiba Hafiz credit; the amount will effortlessly apply at checkout the next time you shop with us.